Effective Date: 1st Jan'25

At Tools Warehouse, we strive to provide a smooth and reliable shopping experience. This Shipping & Returns Policy outlines our processes and guidelines regarding shipping, delivery, returns, and exchanges. By making a purchase from our website, you agree to the terms of this policy.

1. Shipping Information

We offer reliable shipping services to deliver your products as quickly as possible. The following terms apply to all orders placed on our website:

a) Shipping Options

We provide a range of shipping options, including standard and expedited services, depending on your location and the products ordered. The available shipping options will be displayed at checkout.

b) Shipping Charges

Shipping costs are calculated based on the delivery location, the weight and size of the products, and the shipping method chosen. Shipping charges will be clearly displayed at checkout before you complete your order.

c) Order Processing Time

• Orders are processed Monday through Friday, excluding holidays.
• We typically process and ship orders within [insert number] business days from the time of order confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• If there is any delay or backorder on an item in your order, we will notify you via email.

d) Delivery Times

Estimated delivery times depend on your shipping address and the shipping method selected:

• Standard shipping: [insert estimated time, e.g., 5-7 business days]
• Expedited shipping: [insert estimated time, e.g., 2-3 business days]

Please note that delivery times are estimates and may vary depending on factors such as weather, carrier delays, and high-volume periods.

e) Shipping Restrictions

We currently ship to the following locations: [insert list of countries or regions]. If you are located outside of these regions, please contact us to inquire about international shipping options.

f) Tracking Your Order

Once your order has shipped, we will send you a tracking number via email, which you can use to monitor the status of your shipment. You can also log into your account on our website to view the shipping status of your order.

g) Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact our customer service team immediately at [insert contact details]. We will work with the shipping carrier to resolve the issue as quickly as possible.

2. Returns & Exchanges

We want you to be completely satisfied with your purchase from Tools Warehouse. If for any reason you are not satisfied with your order, you may return most items within the time frames outlined below. Please review the following guidelines for returns and exchanges:

a) Return Eligibility

To be eligible for a return or exchange, items must:

• Be returned within [insert number, e.g., 30] days from the date of receipt.
• Be in new, unused condition with all original packaging, accessories, and labels intact.
• Not be a product that is non-returnable (e.g., personalized items, clearance items, opened tools or equipment, or safety gear for health and hygiene reasons).

If your item meets the return criteria, please follow the instructions below.

b) How to Return an Item

1. Contact Us: Before returning an item, please contact our customer service team at [insert contact details] to request a Return Merchandise Authorization (RMA) number. This helps us process your return as quickly as possible.
2. Prepare the Package: Repack the item securely in its original packaging, including any accessories, manuals, or free gifts you received. Be sure to include the RMA number on the return label.
3. Ship the Return: Send the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

c) Return Shipping Costs

• You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect items).
• We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the item is returned safely. Tools Warehouse is not responsible for items lost in transit during the return process.

d) Refunds & Processing Time

• Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
• Please allow [insert number of days, e.g., 7-10] business days for the refund to be reflected in your account, depending on your bank or payment provider.

If your return is not eligible for a refund (e.g., the item is used, damaged, or missing parts), we may contact you to arrange for the return of the item at your expense.

e) Exchanges

If you need to exchange an item for a different size, color, or model, we recommend placing a new order for the desired item and returning the original item for a refund (following the procedure outlined above). This ensures that you get the correct item in a timely manner.

f) Defective or Damaged Items

If your product arrives damaged or defective, please contact our customer service team immediately. We will provide a prepaid return shipping label and issue a full refund or replacement at no additional cost to you.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom-made products
• Gift cards
• Opened or used tools, safety equipment, or consumables
• Clearance or final sale items

If you have any questions about whether an item is eligible for return, please contact our customer service team before proceeding.

4. Cancellations

You may cancel an order as long as it has not been processed or shipped. To cancel an order, please contact us immediately at [insert contact details]. If the order has already been shipped, please refer to our Returns process to return the item.

5. Contact Us

If you have any questions or concerns about our Shipping & Returns Policy, please don’t hesitate to contact us. Our customer service team is happy to assist you.

Tools Warehouse