Effective Date: 1 January 2025
Last Update: 05 November 2025
At Tools Warehouse, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website www.toolswarehouse.in.
This policy complies with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and all applicable Indian data protection regulations.
By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We collect information to efficiently process your orders, improve your website experience, and maintain a secure shopping environment.
a) Personal Information
We may collect personal details that you voluntarily provide when interacting with our site, such as:
- Full name
- Email address
- Shipping and billing address
- Contact number
- Payment details (processed securely via PCI DSS-compliant third-party gateway PhonePe; we do not store complete card information, CVV numbers, or UPI PINs)
- Order history and purchase preferences
- Account credentials (username and encrypted password)
b) Non-Personal Information
We also collect technical and analytical data automatically, such as:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type, screen resolution, and access times
- Pages visited, time spent on site, and navigation paths
- Referral sources and search queries
c) Cookies and Tracking Technologies
We use the following tracking technologies:
- Essential Cookies: Required for website functionality, shopping cart, and checkout
- Analytics Cookies: Google Analytics to understand user behavior and improve site performance
- Marketing Cookies: For targeted advertising (with consent)
- Preference Cookies: To remember your settings and language preferences
You can manage or disable cookies in your browser settings; however, doing so may affect some site features. Disabling essential cookies may prevent you from using certain parts of our website.
2. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Order Processing: Completing transactions, verifying payments, processing shipments, and managing returns
- Customer Support: Responding to inquiries, resolving issues, providing technical assistance, and handling warranty claims
- Website Improvement: Enhancing usability, optimizing design, fixing technical issues, and improving service quality
- Marketing Communications (With Consent): Sending promotional offers, newsletters, product recommendations, and seasonal discounts. You may opt out at any time by clicking "unsubscribe" in emails or contacting us directly
- Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorized access, and security threats
- Legal Compliance: Complying with tax regulations, consumer protection laws, and court orders
We do not use personal data for any misleading, unauthorized, or deceptive activities.
3. Data Retention
We retain your information for the following periods:
- Account Information: Until you request deletion or close your account
- Order History: For 7 years for tax and accounting compliance
- Marketing Preferences: Until withdrawal of your consent
- Technical Logs: For 90 days for security and troubleshooting
- Support Communications: For 3 years for quality assurance
After retention periods expire, data is securely deleted or anonymized.
4. How We Protect Your Information
We implement industry-standard security measures, including:
- SSL/TLS Encryption: 256-bit encryption on all data transmitted via our website
- PCI DSS Compliance: Payment processing handled by certified gateway PhonePe
- Access Controls: Database access restricted to authorized personnel only
- Regular Security Audits: Continuous monitoring for vulnerabilities and suspicious activity
- Secure Hosting: Data stored on servers with firewalls, intrusion detection, and backup systems
In case of a data breach affecting your personal information, we will notify you via email within 72 hours and provide guidance on protective measures. While we strive to secure your data, no internet system is entirely foolproof. You share information at your own risk.
5. Sharing Your Information
Your data is never sold, rented, or traded. We share information only when necessary for legitimate business operations:
- Service Providers: Payment processor PhonePe (transaction details only), shipping partner Delivery (name, address, phone for delivery), Google Analytics (anonymized usage data)
- Legal Requirements: As needed to comply with laws, court orders, law enforcement requests, or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets, data may be transferred with continued protection under this policy. We will notify you accordingly.
All third-party providers are contractually bound to keep your data confidential and use it solely for intended purposes.
6. Third-Party Links
Our website may contain links to third-party websites (manufacturer sites, payment processors, social media platforms) for additional information or payment processing.
We are not responsible for their privacy practices, content, terms of service, or security. We encourage you to review their privacy policies separately before sharing any personal data.
7. Your Rights and Choices
You have full control over your personal information and may exercise the following rights at any time:
- Access and Update: View or edit your details by logging into your account or contacting us at customercare@toolswarehouse.in
- Data Portability: Request a copy of your data in machine-readable format via email
- Opt-Out of Marketing: Unsubscribe from promotional emails using the "unsubscribe" link or by contacting us
- Data Deletion: Request permanent deletion of your account and data. We process deletion within 30 days, subject to legal retention requirements
- Cookie Preferences: Manage cookies via browser settings or our cookie banner. Disabling tracking cookies won’t affect essential site functions
- Withdraw Consent: Revoke consent for data processing by contacting us; this will not affect lawful processing before withdrawal
8. Children's Privacy
Our website is intended for users aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental consent.
If we learn that a child under the age of 18 has provided personal data without parental consent, we will promptly delete that information in accordance with the Digital Personal Data Protection Act, 2023 and applicable law. We do not use or share children's data for targeted advertising or profiling.
We encourage parents and guardians to monitor their children's online activities and contact us at customercare@toolswarehouse.in if they believe a child's personal information has been submitted to our site. Parental consent is required for the processing of any data from children under 18.
9. International Data Transfers
Your data is primarily stored and processed within India. If we transfer data outside India (for cloud storage or analytics), we ensure adequate safeguards through standard contractual clauses, data processing agreements with service providers, and compliance with cross-border data transfer regulations.
10. Grievance Redressal
For privacy-related concerns or complaints:
Email: customercare@toolswarehouse.in
Phone: +91 79959 69222
Response Time: Within 48 hours
Resolution Time: Within 30 days
If you are not satisfied with our response, you may escalate to the Data Protection Authority of India.
11. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or regulatory compliance.
All updates will be posted on this page with a new "Last update Date." Material changes will be communicated via email to registered users. We encourage users to review it regularly to stay informed about how we protect your information.
12. Contact Us
For any questions, clarifications, or requests related to this Privacy Policy, please contact:
🕓Business Hours: Monday – Friday, 10 AM – 7 PM IST
📧 customercare@toolswarehouse.in
📞 +91 79959 69222 (Call or WhatsApp)
📍Tools Warehouse India Pvt Ltd, 1st Floor, Ratnam Chambers, Kavuri Hills, Madhapur, Hyderabad, Telangana 500033