Effective Date: 1st Jan'25

At Tools Warehouse, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to protect it. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This information is collected in the following ways:

a) Personal Information:

When you visit our website, make a purchase, subscribe to our newsletter, or interact with us, we may collect personal information, including:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (e.g., credit card number)

b) Non-Personal Information:

We may also collect non-personal information about your interaction with our website, such as:

• IP address
• Browser type and version
• Device type
• Pages viewed
• Time spent on the site
• Referring/exit pages

c) Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance user experience, analyze site usage, and deliver targeted advertisements. Cookies are small files placed on your device when you visit our site. You can choose to disable cookies in your browser settings, but doing so may affect your ability to use certain features of the website.

2. How We Use Your Information

We use the information we collect in the following ways:

• To process transactions: We use your personal details to complete and manage your orders, including payment processing, shipping, and customer service.
• To improve our website and services: We analyze user behavior to improve the functionality, content, and performance of our site.
• To communicate with you: We may use your email address or phone number to send you order updates, promotional offers, or respond to your inquiries.
• For marketing purposes: With your consent, we may send you newsletters, special promotions, and other marketing materials. You can opt-out at any time by unsubscribing from our emails.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption using Secure Socket Layer (SSL) technology for sensitive data during transmission.
• Secure storage and restricted access to personal data.

However, please be aware that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, or fulfilling orders (e.g., shipping companies, payment processors). These parties are obligated to keep your information confidential and use it only for the services we have contracted them to perform.
• Legal Compliance: We may disclose your information when required by law or in response to legal requests (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner or entity.

5. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of these third-party sites.

6. Your Rights and Choices

You have the right to:

• Access and update your information: You can access, correct, or update your personal information by logging into your account or contacting us directly.
• Opt-out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the emails.
• Delete your account: If you wish to delete your account and associated data, you can contact us, and we will process your request in accordance with applicable laws.
• Cookie preferences: You can control cookie settings through your browser or using the cookie preferences tool available on our website.

7. Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Tools Warehouse