Effective Date: 1 January 2025
At Tools Warehouse, operated by VS Enterprises, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website [www.toolswarehouse.in].
This policy complies with the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and all applicable Indian data protection regulations.
By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We collect information to process your orders efficiently, improve our website experience, and maintain a secure shopping environment.
a) Personal Information
We may collect personal details that you voluntarily provide when interacting with our site, such as:
- Full name
- Email address
- Shipping and billing address
- Contact number
- Payment details (processed securely via PCI DSS-compliant third-party gateway PhonePe; complete card information, CVV numbers, and UPI PINs are not stored by us)
- Order history and purchase preferences
- Account credentials (username and encrypted password)
b) Non-Personal Information
We also collect technical and analytical data automatically, such as:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type, screen resolution, and access time
- Pages visited, time spent on our site, and navigation paths
- Referral sources and search queries
c) Cookies and Tracking Technologies
We use the following tracking technologies:
- Essential Cookies: Required for website functionality, shopping cart, and checkout
- Analytics Cookies: Google Analytics to understand user behavior and improve site performance
- Marketing Cookies: For targeted advertising (with consent)
- Preference Cookies: To remember your settings and language preferences
You can manage or disable cookies in your browser settings; however, doing so may affect some site features. Disabling essential cookies may prevent you from using certain parts of our website.
2. How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Order Processing: To complete transactions, verify payments, process shipments, and manage returns
- Customer Support: To respond to inquiries, resolve issues, provide technical assistance, and process warranty claims
- Website Improvement: To enhance usability, optimize design, fix technical issues, and improve service quality
- Marketing Communications (With Consent): To send promotional offers, newsletters, product recommendations, and seasonal discounts. You can opt-out anytime by clicking "unsubscribe" in our emails or contacting us
- Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and security threats
- Legal Compliance: To comply with tax regulations, consumer protection laws, and court orders
We do not use personal data for any misleading, unauthorized, or deceptive activities.
3. Data Retention
We retain your information for the following periods:
- Account Information: Until you request deletion or account closure
- Order History: 7 years for tax and accounting compliance
- Marketing Preferences: Until you withdraw consent
- Technical Logs: 90 days for security and troubleshooting
- Support Communications: 3 years for quality assurance
After retention periods expire, data is securely deleted or anonymized.
4. How We Protect Your Information
We implement industry-standard security measures:
- SSL/TLS Encryption: 256-bit encryption for all data transmitted through our website
- PCI DSS Compliance: Payment processing through certified gateway (PhonePe)
- Access Controls: Restricted database access limited to authorized personnel only
- Regular Security Audits: Continuous monitoring for vulnerabilities and suspicious activity
- Secure Hosting: Data stored on servers with firewalls, intrusion detection, and backup systems
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you via email within 72 hours and provide guidance on protective measures.
While we take all reasonable steps to secure your data, no system is entirely foolproof. Users share information at their own discretion.
5. Sharing Your Information
We respect your privacy β your data is never sold, rented, or traded. We share data only when necessary for legitimate business operations:
-
Service Providers: We share limited information with trusted third parties:
- Payment Processor: PhonePe (transaction details only)
- Shipping Partner: Delhivery (name, address, phone for delivery)
- Analytics: Google Analytics (anonymized usage data)
- Legal Requirements: When disclosure is necessary to comply with applicable laws, court orders, legal proceedings, law enforcement requests, or to protect our rights, property, or safety
- Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, ensuring continued protection under this policy. We will notify you of any such changes
All third-party service providers are contractually bound to maintain confidentiality and use your data only for the intended purpose.
6. Third-Party Links
Our website may contain links to third-party websites (manufacturer sites, payment processors, social media platforms) for additional information or payment processing.
We are not responsible for their privacy practices, content, terms of service, or security. We encourage you to review their privacy policies separately before sharing any personal data.
7. Your Rights and Choices
You have full control over your personal information and may exercise the following rights at any time:
- Access and Update: View or edit your personal details by logging into your account or contacting us at customercare@toolswarehouse.in
- Data Portability: Request a copy of your data in machine-readable format (CSV, JSON) by emailing us
- Opt-Out of Marketing: Unsubscribe from promotional communications using the "unsubscribe" link in emails or by contacting us
- Data Deletion: Request permanent deletion of your account and associated data by emailing us. We will process deletion within 30 days, subject to legal retention requirements
- Cookie Preferences: Manage your cookie consent via browser settings or our cookie banner. Disabling tracking cookies does not affect essential site functionality
- Withdraw Consent: Revoke consent for data processing at any time by contacting us. This does not affect the lawfulness of processing before withdrawal
8. Children's Privacy
Our website is intended for users aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental consent.
If we learn that a child under the age of 18 has provided personal data without parental consent, we will promptly delete that information in accordance with the Digital Personal Data Protection Act, 2023 and applicable law. We do not use or share children's data for targeted advertising or profiling.
We encourage parents and guardians to monitor their children's online activities and contact us at customercare@toolswarehouse.inΒ if they believe a child's personal information has been submitted to our site. Parental consent is required for the processing of any data from children under 18.
9. International Data Transfers
Your data is primarily stored and processed within India. If we transfer data outside India (for cloud storage or analytics), we ensure adequate safeguards through standard contractual clauses, data processing agreements with service providers, and compliance with cross-border data transfer regulations.
10. Grievance Redressal
For privacy-related concerns or complaints:
Email: customercare@toolswarehouse.in
Phone: +91 79959 69222
Response Time: Within 48 hours
Resolution Time: Within 30 days
If you are not satisfied with our response, you may escalate to the Data Protection Authority of India.
11. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or regulatory compliance.
All updates will be posted on this page with a new "Effective Date." Material changes will be communicated via email to registered users. We encourage users to review it regularly to stay informed about how we protect your information.
12. Contact Us
For any questions, clarifications, or requests related to this Privacy Policy, please contact:
πBusiness Hours: Monday β Friday, 10 AM β 7 PM IST
π§ customercare@toolswarehouse.in
π +91 79959 69222 (Call or WhatsApp)
πVS Enterprises, Kakinada, Andhra Pradesh, India